A Checklist For The Future Marketer
As Millennials begin to take on senior roles in the workforce (the first Gen Y chief executive of a ASX company is expected to be appointed by 2020, according to Deloitte’s “Upwardly Mobile” report) the pace of change in business is accelerating dramatically. There is not a sector, function or role that will be immune to the sweeping changes that lie ahead. Especially with the rise of Integrated Communications
It makes sense, therefore, for marketers to consider ways of future-proofing our careers so that we can work intuitively in this constantly shifting landscape and with the new styles of leadership driven by the next generation of business leaders.
Here, then, are our key ways of working for the “Marketer of the Future”.
Marketing is increasingly “always-on” and iterative. Consumers will expect real-time responses, so organisations need to have well-practiced, agile ways of working, and marketers the right skills to be prepared for this and make it happen.
Technology is promoting a “test-and-learn” mentality that should be adopted; “failing fast and failing cheap” – or else “succeeding fast and winning big” – will become the norm for most businesses. Companies have to innovate to survive, so the marketers who win will be those who can think, act and deliver results flexibly.
Digital will be elevated to a more senior level within organisations and extend beyond communications. In our increasingly tech-savvy world, using technology will be a given. Marketers will need to navigate core pillars of the digital world, such as gamification and social networks, and understand implicitly their value in brand-building and driving customer value. Social learning is set to be a big trend, with “moocs” (massive open online courses) an important new learning platform. Sharing knowledge socially will become the norm. Everyone in the workforce needs to be ready to engage with these methods or get left behind.
Digital leads to data.
Data will be built into every aspect of marketing and drive fact-based decision-making across an organisation. Marketers will still need a balance between magic (creativity) and logic, but strong analytical skills will be vital to ensure that data-driven insight is used well and they can relate to their chief information officer.
‘T’-shaped expertise was first dubbed by Tom Kelley from IDEO. It describes the ability of an employee to have deep domain knowledge that can be complemented by broad base skills.
Generalist roles will be balanced with specialist ones; for example, digital knowledge must be understood across the organization and not just sit with the digital “expert”. Marketers should develop a T-shaped skill set to ensure they have a greater breadth of knowledge to ensure mastery and creativity.
Combining specialist expertise with holistic business capabilities will allow marketers to stay grounded in this fast-moving environment.
Organisations and marketers who recognise the capabilities they need to develop to keep up with the coming Generation Y/Millennial leadership era – and equip themselves with the appropriate capabilities – will be the ones who not only survive, but flourish.