Love Is The Killer App
Today is the greatest sports day in America. It is Super Bowl Day. A day where most would think brutality is a more appropriate word than LOVE.
Now, it’s always risky to draw business lessons from the world of sports, and it’s even riskier to mix words like leadership and love, but if you can’t make sports analogies on the day of the Super Bowl, and you can’t talk about love with Valentine’s Day approaching, then when can you? So allow me to do a little of both…
There’s a wonderful biography of Vince Lombardi by David Maraniss, the Pulitzer Prize-winning reporter at the Washington Post. After the Green Bay Packers captured the first-ever Super Bowl, Maraniss writes, Coach Lombardi, as tough a strategist & competitor as there was on the American sporting scene, found himself in high demand as a speaker to executive audiences, who wanted him to translate his principles for victory on the gridiron to success in work and life.
In what became a recurring message to corporate America, he set out seven principles of competition and leadership, most of which you’d expect from the greatest football coach of all time. But his most important principle was also the most surprising: Love is more powerful than hate.
“The love I’m speaking of is loyalty, which is the greatest of loves,” Lombardi told his audiences. “Teamwork, the love that one man has for another and that he respects the dignity of another…I am not speaking of detraction. You show me a man who belittles another and I will show you a man who is not a leader…Heart power is the strength of your company. Heart power is the strength of the Green Bay Packers. Heart power is the strength of America and hate power is the weakness of the world.”
Not sure what Lombardi’s take on modern America would be as he died in his prime, yet indisputably business still has lots to learn from than Nation’s game’s greatest coach (especially since Coach Belichick’s Patriots are not playing today). Yes, the most successful organizations think differently from the competition — they build their strategies around a distinctive and disruptive set of ideas. But the most successful companies also care more than the competition — about customers, about colleagues, about how the entire organization conducts itself in a world with endless opportunities to cut corners and compromise on values.
In his heartfelt book, Love Is the Killer App, Tim Sanders makes the case that as economic conditions get more turbulent, and corporate rivalries get more fierce, positive emotions get to be a defining element of success. “As the world becomes more competitive,” he writes, “we also compete for people’s emotions…It’s not completely important what people think about you — it is, however, totally important how they feel about you. People are hungry for compassion. And the tougher the times are, the more important it becomes.”
Here’s my message in a nutshell: As important as it is for companies and leaders to develop a clear value proposition, it’s even more important to present an authentic Purpose proposition — an emotional and psychological connection that establishes you in the hearts and minds of your consumers. Sustaining performance is as much about cultivating a spirit of grassroots energy, enthusiasm, and engagement as it is for unleashing a set of game-changing ideas.
Companies built around strong opinions are at their best when rank-and-file colleagues share and express strong emotions.
And if that message of love seems a little “soft” for these no-nonsense times, think about those football players who will be in tears tonight — as they hoist the Vince Lombardi Trophy as Super Bowl champions.